At Homeschool Printing Services, we take pride in producing high-quality printed materials. Please review the following policy carefully before placing your order.
Reprints Due to Our Error
If a printing issue occurs as a direct result of our mistake (for example: incorrect printing, binding errors, or damage caused during our production process), we will cover the cost of a full reprint of the affected item at no charge.
We may request photos or documentation to verify the issue before approving a reprint.
Customer File & Selection Responsibility
Customers are responsible for ensuring that:
- The correct file is uploaded
- All printing options (size, binding, color, paper type, etc.) are selected accurately
If an issue arises due to:
- An incorrect or incomplete file upload
- Incorrect printing selections made at checkout
the order is not eligible for a free reprint.
However, at our discretion, we may offer a discounted reprint as a courtesy. In these cases:
- The customer is responsible for all shipping costs
- Discounted reprints are not guaranteed and are evaluated case-by-case
Shipping Costs
Shipping costs are never refundable.
If a reprint is approved (whether free or discounted), the customer will be responsible for shipping unless the error was confirmed to be ours.
Refunds & Replacements
We do not offer refunds on printed products.
- No refunds are issued for any reason
- Approved issues are resolved through replacement only, per the guidelines above
Because all items are custom-printed, once an order has entered production it cannot be canceled or refunded.
